Measuring social media can be less tricky than measuring traditional media. Below are some tips on measuring the new media outlets.
1. Traffic
This is one of the more obvious ways of measuring social media. Remember that quality often beats quantity, though not always.
2. Interaction
Participation is a valuable indicator for many brands. It says something about the kind of traffic you are attracting. Remember that an engaged customer is a highly valuable one. Interaction can be anything from leaving comments, to participating in support forums, to leaving customer reviews and ratings.
3. Referrals/Sales
Sales from organic Google referrals and also paid searches, all provide measurable results important in your Integrated Marketing Communications.
4. Online Sales Actual clicks turning into sales, this is the simplest form of metrics.
4. Leads
Some companies simply cannot process sales online, because their products or services do not allow for it. For example, the automotive industry, which tends to measure the effects of its online ad campaigns by the amount of brochures requests. B2B operators have the similar situation. If you are a consultant and spend time interacting on LinkedIn, then you need to track inquires about your services. The same applies across the variety social media sites.
5. Search marketing
The SEO factor cannot be understated. Social media can be far more powerful in this regard than you might initially imagine. For example, a well-placed story / video / image on a site like Digg will generate a lot of traffic and a nice link from Digg itself, but the real win here is that it will generate a lot more interest beyond Digg. Remember too that you can use sites like Twitter and YouTube to claim valuable search rankings on your brand search terms
6. Brand metrics
Word of mouth and the viral factor (inherent in sites like Twitter, Facebook and Digg) can help shift the key brand metrics, both negatively and positively. These include brand favorability, brand awareness, brand recall, propensity to buy, etc. Expensive TV ads are measured in this way, so if these metrics are good enough for TV then they’re surely good enough for the internet? Positive brand associations via social media campaigns can help drive clicks on paid search ads.
7. PR
The nature of public relations has changed, forever. The last five years have been largely about the traditional PR folks not really being able to figure out the blogosphere. The distinct worlds of PR, customer service, and marketing are fusing. Twitter means everybody has a blog these days, and somewhere to shout about things to their friends . Social media sites are the biggest echo chambers in the world! In any event, if you can measure PR .
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